Devant Consulting gets ready to tackle an increased focus on exceptional service at their Action Center in India.

"Devant has previously had three different service agreements where the price has reflected the level of readiness and response. Now, we've upgraded this feature to be a central area of focus for all employees, Trond Skundberg says, partner at Devant Consulting.

Solid routines and the efficient handling of work processes is crucial in order to create positive client experiences in the long term. Devant has focused on this thi since the very beginning. "We have invested in the best systems you can get," Skundberg emphasizes.

Critical for Your Business
A consistent, general trend among web professionals is the increased need for so-called "360" service agreeements. To meet this demand, it is imperative for companies like Devant to be at th very forefront of these developments and services.

"We've noticed that our clients need and expect us to be able to handle things instantly. And they're not please if they have to pay extra for faster service. All ongoing projects have to run smoothly." According to Skundberg, a high level of service is not just something Devant needs to be good at. "We need to be the best," he points out.

Available 24/7
The need for continuous service is a 24-hour challenge that also puts a lot of pressure on staff and shift changes.

"We work with three different shifts at our Action Center in Pune. In other words, we're never closed. We want to deliver faster and better results than any of our clients would expect, to a lower price than everyone else. It's mostly due to the very high competency of our staff that we are able to score 100 percent on all routine tasks.

Ambition
All of Devant's clients are treated exceptionally well, and anything but top quality and service is out of the question.

"We want our clients to be more than happy. They should also want to tell others about us. That's why we've chosen the regular routine work that we do with our clients as one of our main areas of focus.

"We want to impress our clients," Skundberg concludes.